Technical Info and Support
- Browse our catalog of tutorials where you can filter the library by the topic, mentor, or date/rating
- Select a tutorial that tickles your fancy.
- Press play and the pureMix video player streams the tutorial to you via your web browser.
Sorry but no, we are a streaming video site. Think of pureMix.net as the Hulu or Netflix for the record making community.
The download button next to certain videos lets you access the associated WAV file stems and example audio tracks so that you can practice the techniques you learn from the tutorials.Top
When you purchase a video, you can watch it as many times as you want for a hundred years, after that it turns back into a pumpkin.
If you’re a Pro Member you have access to all of pureMix’s tutorials for as long as your membership is active.Top
Yes! And you should become a pureMix Pro Member! You will get a 24/7 access to ALL pureMix.net content. You will also be able to view all new material added during your membership. We also have special partner discounts dedicated to our Pro Members as well as private mixing contests and a private forum.Top
As a Pro Member, you have access to every pureMix tutorial and you get to see new tutorials first, before everyone else.
Not to mention access to the private forum, detailed MixCheck track analysis and our exclusive ZeLab mixing contests where you can win prizes!
pureMix.net Pro Members also benefit from exclusive discount offers from our partners and every yearly subscription comes with a free Plug&Mix plugin.Top
That’s very generous of you and yes you absolutely can, head over to our Gift Card page.Top
No, pureMix.net offers 3 or 12 month pro memberships. You will not be billed again after the first payment and there is no automatic renewal on pureMix.netTop
We accept Visa, Mastercard, American Express, Discover credit cards and PayPal payments.Top
Over 30,000 engineers from around the world learn from pureMix and we stand behind the quality of every tutorial we offer. But if for any reason you’re not satisfied with your tutorial purchase or Pro Membership we offer a 30-day money-back guarantee.Top
Yes, pureMix tutorials work on almost all iOS or most newer Android devices.Top
We like Firefox, Chrome or Safari and more than 90% of our users do as well.
If you’re using an older browser pureMix videos will need the latest version of Adobe Flash installed on your computer in order to play correctly.
pureMix.net also supports mobile devices (all iOS devices and newer versions of Android) using the built in web browser. We can’t vouch for the quality of the audio D->A converters on those wonderful little boxes though.
Needless to say that your browser will work better if it is up to date.Top
Step 1. Take a deep breathe
Step 2. Clear your browser’s cookies and cache
Step 3. Try logging in again
Step 4. If you’re still unable to login, please contact us
Videos are streamed through a specific protocol on port 1935. Make sure that your firewall or router is not blocking this port. Also, please make sure that you are up to date with your browser's latest version. If the problem persists please contact us.Top
Easy. Contact us with the following :
- First name
- Last name
- pureMix username
- Your iLok username
- The plug-in(s) or bundle you'd like to purchase
We will take care of the rest!Top
All new pureMix Pro Members receive receive a FREE Plug & Mix plug-in license (limited to one license per pureMix account).
Once you have purchased your Pro Membership, you will be able to order the plug-in of your choice from your My Discounts pageTop
Ah! Great question. Because most other websites could care less about audio and we take extreme pride and care with our video player’s audio quality.
Think about it this way: If we play you an example of a bass drum recorded in different positions, do you want to hear exactly what we hear and be able to understand the subtle differences between the microphone placements or do you want us to compress and limit the hell out of everything so you don’t have to touch your volume knob but then hear less differences?
That’s the tradeoff, either we allow you to hear what we hear, or we enter the loudness war.
We chose the former: pureMix.net is actually calibrated at -18dBFs average across the board. AND, we are encoding our videos so that audio ALWAYS has priority over video and the sound quality never suffers in low bandwidth situations. We care about sound.Top
That’s the whole point. We recommend that you set yourself up in your studio to watch and listen to pureMix.net tutorials on the same system that you are used to making music with.
Make sure that your web browser’s audio outputs point to the same outputs as your DAW’s audio outputs and enjoy the capability to try examples right away, as soon as you see them in the video, in a familiar environment.
You can also download the WAV files to do your own mix and then compare your mix, instrument by instrument, with the tips and tricks in the video.
If you are viewing the videos on the same computer it’s easy to go back and forth to get sonic perspective when you need it.Top
Glad to hear that!
pureMix.net is a great complement and course enhancement for schools with a complete curriculum. While there is no replacement for talented instructors and one on one mentoring, we know it's nice to have prepared courses likes ours to support specific points, save time on example creation and have access to high level musical talent that’s not easy to find elsewhere.
If you are interested in developing a partnership with pureMix for your students, please contact us.Top
Potentially! If you feel like you’d be the perfect addition to the pureMix team we’d love to hear from you.Top
Yes you can and should! We only make content that people ask us for. Send us your requests here.Top
Please don’t hesitate to get in touch with pureMix customer support through our contact form.