FAQ

How do I watch pureMix.net tutorials?

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  1. Browse our catalog of tutorials where you can filter the library by the topic, mentor, or date/rating
  2. Select a tutorial that tickles your fancy.
  3. Press play and the pureMix video player streams the tutorial to you via your web browser.

Can I download pureMix.net videos?

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Sorry but no, we are a streaming video site. Think of pureMix.net as the Hulu or Netflix for the record making community.

The download button next to certain videos lets you access the associated WAV file stems and example audio tracks so that you can practice the techniques you learn from the tutorials.

How long can I watch my videos?

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When you purchase a video, you can watch it as many times as you want for a hundred years, after that it turns back into a pumpkin.

If you’re a Pro Member you have access to all of pureMix’s tutorials for as long as your membership is active.

Can I buy a subscription?

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Yes! And you should become a pureMix Pro Member! You will get a 24/7 access to ALL pureMix.net content. You will also be able to view all new material added during your membership. We also have special partner discounts dedicated to our Pro Members as well as private mixing contests and a private forum.

Why should I choose a Pro Membership over purchasing individual tutorials?

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As a Pro Member, you have access to every pureMix tutorial and you get to see new tutorials first, before everyone else.

Not to mention access to the private forum, detailed MixCheck track analysis and our exclusive ZeLab mixing contests where you can win prizes!

pureMix.net Pro Members also benefit from exclusive discount offers from our partners and every yearly subscription comes with a free Plug&Mix plugin.

Can I buy a Pro Membership as a gift for someone else?

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That’s very generous of you and yes you absolutely can, head over to our Gift Card page.

Am I going to be billed monthly?

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No, pureMix.net offers 3 or 12 month pro memberships. You will not be billed again after the first payment and there is no automatic renewal on pureMix.net

What forms of payment do you accept?

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We accept Visa, Mastercard, American Express, Discover credit cards and PayPal payments.

Do you offer a money back guarantee?

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Over 30,000 engineers from around the world learn from pureMix and we stand behind the quality of every tutorial we offer. But if for any reason you’re not satisfied with your tutorial purchase or Pro Membership we offer a 30-day money-back guarantee.

Does pureMix work with tablets and mobile devices?

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Yes, pureMix tutorials work on almost all iOS or most newer Android devices.

Which internet browser should I use?

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We like Firefox, Chrome or Safari and more than 90% of our users do as well.

If you’re using an older browser pureMix videos will need the latest version of Adobe Flash installed on your computer in order to play correctly.

pureMix.net also supports mobile devices (all iOS devices and newer versions of Android) using the built in web browser. We can’t vouch for the quality of the audio D->A converters on those wonderful little boxes though.

Needless to say that your browser will work better if it is up to date.

I have an account but now I can’t login!

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Step 1. Take a deep breathe
Step 2. Clear your browser’s cookies and cache
Step 3. Try logging in again
Step 4. If you’re still unable to login, please contact us

I get a "server not found" error message and I can't watch the videos

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Videos are streamed through a specific protocol on port 1935. Make sure that your firewall or router is not blocking this port. Also, please make sure that you are up to date with your browser's latest version. If the problem persists please contact us.

How do I retrieve my Sonnox Discount?

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Easy. Contact us with the following :

  • First name
  • Last name
  • pureMix username
  • Your iLok username
  • The plug-in(s) or bundle you'd like to purchase
  • We will take care of the rest!

    How do I get my FREE Plug & Mix plug-in?

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    All new pureMix Pro Members receive receive a FREE Plug & Mix plug-in license (limited to one license per pureMix account).

    Once you have purchased your Pro Membership, you will be able to order the plug-in of your choice from your My Discounts page

    Why is the volume of pureMix.net lower than YouTube/Vimeo/other sites?

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    Ah! Great question. Because most other websites could care less about audio and we take extreme pride and care with our video player’s audio quality.

    Think about it this way: If we play you an example of a bass drum recorded in different positions, do you want to hear exactly what we hear and be able to understand the subtle differences between the microphone placements or do you want us to compress and limit the hell out of everything so you don’t have to touch your volume knob but then hear less differences?

    That’s the tradeoff, either we allow you to hear what we hear, or we enter the loudness war.

    We chose the former: pureMix.net is actually calibrated at -18dBFs average across the board. AND, we are encoding our videos so that audio ALWAYS has priority over video and the sound quality never suffers in low bandwidth situations. We care about sound.

    Can I try this at home?

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    That’s the whole point. We recommend that you set yourself up in your studio to watch and listen to pureMix.net tutorials on the same system that you are used to making music with.

    Make sure that your web browser’s audio outputs point to the same outputs as your DAW’s audio outputs and enjoy the capability to try examples right away, as soon as you see them in the video, in a familiar environment.

    You can also download the WAV files to do your own mix and then compare your mix, instrument by instrument, with the tips and tricks in the video.

    If you are viewing the videos on the same computer it’s easy to go back and forth to get sonic perspective when you need it.

    I teach at a school and I would like my students to have access to pureMix.

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    Glad to hear that!

    pureMix.net is a great complement and course enhancement for schools with a complete curriculum. While there is no replacement for talented instructors and one on one mentoring, we know it's nice to have prepared courses likes ours to support specific points, save time on example creation and have access to high level musical talent that’s not easy to find elsewhere.

    If you are interested in developing a partnership with pureMix for your students, please contact us.

    Is pureMix hiring?

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    Potentially! If you feel like you’d be the perfect addition to the pureMix team we’d love to hear from you.

    Can I ask pureMix to make a specific video?

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    Yes you can and should! We only make content that people ask us for. Send us your requests here.

    My question wasn’t answered here

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    Please don’t hesitate to get in touch with pureMix customer support through our contact form.

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